Application Support Engineer
Manpower Vietnam is seeking a remote Application Support Engineer based in Vietnam to join its international IT operations team. This is a full-time role focused on delivering technical support for enterprise-level applications. Core responsibilities include managing incidents and service requests, investigating application issues, collaborating with development and operations teams, and maintaining reports and documentation. Candidates will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications. The role offers a competitive monthly base salary of 30,000,000–48,000,000 VND along with multiple benefits, including 13th-month salary, bonuses, private health insurance, meal vouchers, and team-building budgets.
Successful candidates should hold a Bachelor’s degree (BE, MCA, or equivalent) with at least 2 years of experience in technical support or application troubleshooting. Strong technical knowledge of Windows Server and MS SQL Server is required, while experience with .NET web applications and ITIL-based IT service management tools is preferred. Prior experience supporting European clients would be a plus. The role demands excellent English communication skills and the ability to work collaboratively in a global, multicultural environment.
This position is ideal for IT professionals looking to make an impact in a globally distributed support team. Employees will benefit not just from comprehensive compensation, but also an engaging international work environment supported by structured processes and opportunities for career growth.
In a nutshell
We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.
Your role
In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.
Qualifications
Are you our kind of extraordinary?
Your profile
You should have a BE, MCA, or an equivalent degree with minimum 2 years of experience in technical support or application troubleshooting.
A strong understanding of Windows Server and MS SQL Server is essential, and hands-on experience with .NET-based web applications will be a plus.
Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is preferred.
If you have experience working with European customers, that will be an advantage.
Excellent communication skills and the ability to collaborate effectively in an international setting are key to succeeding in this role.
English Language skills are needed.
What will you get?
- Base Salary: 30.000.000 - 48.000.000 VND/month.
- 13th-month salary.
- On-target bonus (exact amount TBD).
- Private health insurance.
- Meal vouchers.
- Annual medical check-up.
- Commuting allowance.
- Budget for team-building events and company gatherings.
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