Customer Support Executive (10 AM – 7 PM Vietnam Time)
December 1, 2025
Open
Open
Location
Vietnam
Occupation
Full-time
Experience level
Entry-level
Job Summary
Vị trí làm việc full-time từ xa tại Clearer.io, hỗ trợ khách hàng qua live chat, làm việc 10:00-19:00 giờ Việt Nam. Ứng viên sẽ xử lý yêu cầu, đảm bảo trải nghiệm khách hàng, chuyển tiếp vấn đề kỹ thuật khi cần và tham gia xây dựng tài liệu hướng dẫn. Lương thưởng hấp dẫn, thưởng cuối năm, 20 ngày nghỉ, trợ cấp sức khỏe, cấp phát MacBook và làm việc trong môi trường quốc tế hiện đại.
Yêu cầu: Tiếng Anh thành thạo, tư duy logic, đa nhiệm, giao tiếp tốt, đam mê dịch vụ khách hàng. Ưu tiên ứng viên có tinh thần tự học, hợp tác và chủ động trong công việc. Không yêu cầu kinh nghiệm, phù hợp ứng viên mới ra trường hoặc có kinh nghiệm tương đương.
At clearer.io, we’re reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
If you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.
Your Impact:
At clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.
When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
What you’ll do:
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
What you’ll bring:
- Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
- Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
- Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
- Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
- Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
- Fluency in English (both written & spoken)
Why clearer.io?
- We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
- Customers at the heart: We obsess over their needs so we can grow together
- Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
- Endless innovation: We refine, improve, and take meaningful action
- Always open: We build trust through transparency and global collaboration
Clear benefits:
- 100% Remote Culture: Work from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Wellness Allowance: Support for classes promoting physical and mental health.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
- Continuous Learning: Technical and general workshops, online resources.
- Health and Wellness Benefits: Generali Health Care, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
Working hours: 10:00 AM – 7:00 PM (Vietnam time), Monday to Friday.
We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Apply now
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Clearer.io
Increase conversions and avoid confusion as you enhance product discovery, optimizing the customer journey. Take the Clearer route to smart growth. At Clearer.io, we're on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we've evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We're here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let's build a brighter future for ecommerce, together.
HQ Location
Boston, Massachusetts
Company size
1-10
Founded in
Industry
Information Technology & Services