Customer Technical Support Associate
December 12, 2024
Closed
Closed
Negotiate
Location
Anywhere
Occupation
Full-time
Experience level
Entry-level
Apply

Why we’re looking for you

We are looking for an experienced Customer Technical Support Associate in this high growth rate stage, who can work directly with our customers all over the world and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

You'll do

  • Diagnose, troubleshoot, and resolve technical issues related to the product or service.
  • Provide first-level and advanced technical support, resolving customer inquiries via live chat
  • Document support cases and maintain an up-to-date knowledge base for both customers and internal teams.
  • Conduct technical walkthroughs and demos to help customers navigate and utilize the product effectively.
  • Identify opportunities for upselling or cross-selling based on customer needs and goals.

Working time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) (UTC+7) or Tuesday to Saturday (09:00 PM – 06:00 AM)(UTC+7)

You Have...

  • Minimum 1+ years’ experience in Technical Support, preferably for page builder products or similar tools in SaaS/E-commerce
  • 1+ years’ experience in common web languages: HTML, CSS, and JavaScript
  • Master the JSON structure, Liquid code of Shopify
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Knowledge of the open-source system and Shopify platform is a plus.
  • Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support levels
  • Excellent interpersonal skills and the ability to develop relationships with all personality types.
  • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

We offer

  • Salary range: Negotiable
  • Professional product and Customer Success skillset training
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills
  • Work remotely

Why you’ll love working here

  • Learn product-thinking and customer-centric mindset.
  • Collaborative and supportive environment
  • Young and passionate colleagues
  • Professional and creative office view
  • Clear & Scientific Agile Framework on the whole company workflow & culture.
  • Deliver a top-notch customer experience which helps customers maximize their benefits
  • Become an expert with in-depth knowledge of world-class products and services.
  • Own valuable customer relationships in one of the fastest thriving industries
Apply
GemCommerce.jpg
GemCommerce
We build E-commerce experience with our world-class apps & customer service GemCommerce, a pioneering full-service web design and development agency, specializes in empowering businesses on the Shopify platform. Since our inception in 2016, we have dedicated ourselves to revolutionizing the e-commerce landscape. Our comprehensive suite of services includes building innovative e-commerce apps, custom development tailored to e-commerce businesses, store setup, platform migration, webmaster services, and social media management for a global clientele. At the heart of GemCommerce is our unwavering commitment to boosting online sales for our clients. We design each of our apps with a dual purpose: to enhance the shopping experience for consumers and to elevate sales for merchants. Our approach to e-commerce is focused on making it more accessible, efficient, and effective. This philosophy extends to our custom design and development projects, all aimed at fostering business growth for our clients. Vision: To Empower the E-commerce Experience. Mission: To build comprehensive storefront platforms that enhance customer experiences and drive sales growth. GemCommerce has been developed as an ecosystem encompassing a variety of products and services designed to simplify the lives of brand owners and their teams, thereby boosting productivity and efficiency. Our goal is to provide solutions that not only meet the current needs of e-commerce businesses but also anticipate future challenges, ensuring our clients stay ahead in a competitive digital marketplace.
HQ Location
Company type
Scale-up
Domain
Information Technology & Services
Website
📨 New remote jobs in your inbox, every Monday!
Subscribe to get your 5-minute brief on tech remote jobs every Monday