Information Technology Support Engineer

About the Role

We are looking for a proactive and detail-oriented IT Support Specialist to join our team. This is an intermediate-level role suited for someone who brings hands-on experience in end-user support and device management, and who is equally comfortable optimizing workflows and driving operational improvements. You will serve as a key point of contact for all internal IT matters, ensuring our staff are equipped with the right tools, systems, and support to perform at their best.

Beyond day-to-day support, we expect you to take ownership of identifying inefficiencies, automating repetitive processes, and continuously improving how IT services are delivered across the organization.

Key Responsibilities

Device & Endpoint Management

• Provision, configure, and deploy laptops, desktops, mobile devices, and peripherals for new and existing staff.
• Maintain an accurate and up-to-date asset inventory for all hardware and software.
• Manage device lifecycle, including procurement coordination, setup, maintenance, and decommissioning.
• Administer endpoint management platforms (e.g., MDM/UEM solutions such as Jamf, Intune, or similar).

Software & License Management

• Manage software licenses across the organization, ensuring compliance and cost efficiency.
• Oversee software provisioning and de-provisioning tied to employee onboarding and offboarding.
• Monitor license utilization and provide recommendations for renewals, consolidations, or replacements.

IT Support & Helpdesk

• Provide prompt and effective technical support to staff for hardware, software, network, and account-related issues.
• Triage and resolve helpdesk tickets in a timely manner, escalating where necessary.
• Maintain clear documentation of issues, resolutions, and recurring problems.
• Support meeting room AV setups and troubleshoot collaboration tools (e.g., Zoom, Google Meet, Slack).

Cross-Functional Collaboration

• Liaise with internal teams and external vendors to manage IT-related workflows, procurement, and service agreements, audits.
• Act as an IT point of contact for onboarding coordination, working closely with HR and department leads.
• Communicate clearly with non-technical stakeholders on IT policies, changes, and updates.

Workflow Optimization & Automation

• Proactively identify repetitive manual IT processes and design or implement automation solutions (e.g., using tools such as Zapier, Make, PowerShell scripting, or similar).
• Develop and maintain internal runbooks, SOPs, and IT documentation to improve team efficiency and institutional knowledge.
• Propose and lead small-scale IT improvement initiatives that reduce friction for staff and strengthen operational resilience.

Security & Compliance

• Enforce IT security policies including access control, multi-factor authentication, and software update compliance.
• Assist in onboarding and offboarding processes from an access management perspective.
• Support routine security audits and contribute to maintaining a secure IT environment.

Requirements

Experience & Skills

• 2–4 years of experience in an IT support, helpdesk, or systems administration role.
• Solid experience with device management — both macOS and Windows environments.
• Hands-on experience with MDM platforms (e.g., Jamf Pro, Microsoft Intune) or similar endpoint management tools.
• Familiarity with identity and access management tools (e.g., Google Workspace Admin, Microsoft Entra ID / Azure AD, Okta).
• Experience managing SaaS application licenses and vendor relationships.
• Basic scripting or automation skills (e.g., PowerShell, Bash, or workflow automation tools such as Zapier or Make).
• Strong troubleshooting skills across hardware, OS, networking, and software issues.

Attributes

• Self-motivated, with a proactive mindset — you look for problems before they arise.
• Strong communicator who can explain technical concepts clearly to non-technical colleagues.
• Organized and methodical, with good documentation habits.
• Collaborative and approachable, yet able to work independently and manage priorities.
• Continuous improvement mindset — you are not satisfied with "it works," you ask "how can it work better?"

Nice to Have

• Experience with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk).
• Familiarity with network fundamentals (VPN, DNS, DHCP, firewall basics).
• Exposure to security frameworks or certifications (e.g., CompTIA Security+, ISO 27001 awareness).
• Experience in a fast-paced startup or scale-up environment.

What We Offer

• A collaborative and supportive team environment.
• Opportunities to take initiative and drive real improvements in how the organization operates.
• Exposure to a wide range of technologies and cross-functional work.
• Competitive compensation commensurate with experience.

Location

APAC

Skills