Junior QA/Support Engineer
December 18, 2024
Open
Open
Location
Anywhere
Occupation
Full-time
Experience level
Entry-level
Apply

At AlemHealth, we bridge the diagnostic gap in developing countries by connecting hospitals to a global network of premier diagnostic imaging, pathology, and specialist consultation services. Through our holistic solution, we aspire to elevate the standard of patient care in emerging markets, making it both top-tier and affordable.

Job Description

As a Junior QA/Support Engineer at AlemHealth, you’ll be pivotal in ensuring the quality and reliability of our solutions, which empower access to quality healthcare globally. Your meticulous attention to detail and expertise in quality assurance will directly impact our users' experience, from frontline healthcare workers to patients in challenging markets.

Responsibilities:

  • Work alongside cross-functional teams to design, develop, and execute tests for our Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) solutions.

  • Efficiently identify, document, and track software anomalies utilizing bug tracking tools, ensuring thorough documentation and prompt resolution.

  • Utilize monitoring tools, like Sentry, to track and decipher errors and anomalies in the system.

  • Probe and troubleshoot reported platform issues, providing comprehensive bug reports while liaising with the developer team.

  • Undertake exploratory testing to spot usability, performance, and compatibility discrepancies.

  • Champion QA process improvements, recommending augmentations where necessary.

  • Stay abreast with the latest in software testing trends and best practices.

  • Support in the formation and preservation of test data and ecosystems.

Additional Support Ops Responsibilities:

  • Collaborate with our support operations arm to address user queries, troubleshoot problems, and extend technical guidance.

  • Diagnose and rectify user-reported issues, escalating intricate challenges to the relevant teams when needed.

  • Assist in creating support-centric documentation, encompassing knowledge base articles and user manuals.

  • Engage actively with the support team, collating feedback to continuously enhance the platform's robustness and efficiency.

  • Maintain an organized catalog of identified platform discrepancies, ensuring meticulous documentation and timely updates.

Qualifications:

  • Bachelor's qualification in Computer Science or analogous discipline (or commensurate practical experience).

  • Solid grasp of software testing fundamentals and methodologies.

  • Adeptness with bug tracking and test management tools like Linear and TestRail.

  • Foundational knowledge of SQL with the prowess to script and run queries.

  • Exposure to automated testing frameworks and scripting languages would be beneficial.

  • Familiarity with monitoring solutions, specifically Sentry, is desirable.

  • Robust analytical skills complemented by a keen attention to detail.

  • Proficient in communication and adept at collaborative efforts.

  • Skilled in task prioritization with a proven track record of meeting project timelines.

Apply
AlemHealth
AlemHealth
Experience seamless radiology workflows with AlemHealth's intuitive and cost-effective platform. Simplify your radiology workflow with our comprehensive RIS/PACS solutions, tailored hardware devices, innovative software solutions, and join our global radiology community. Schedule a live demo now and revolutionize your radiology practice with AlemHealth. AlemHealth is a leading provider of teleradiology software and hardware that connects radiologists and radiology centers with accurate, timely and affordable diagnostic images from anywhere in the world. Our software is designed to enable seamless remote and on-premises radiology reporting for clinics, hospitals, and radiology practices, with a focus on increasing efficiency, improving patient care and enhancing overall diagnostic quality. Our platform is built on advanced technology, including artificial intelligence-powered algorithms and secure cloud-based storage, making AlemHealth a reliable partner for healthcare providers worldwide.
HQ Location
Company type
Start-up
Domain
Hospital & Health Care
Website
📨 New remote jobs in your inbox, every Monday!
Subscribe to get your 5-minute brief on tech remote jobs every Monday