System Administrator - Incident & Monitoring

System Administrator - Incident & Monitoring

Company: L4 Tech Creations

Company Description: L4 Tech Creations · Vietnam (Remote)

Responsibilities

• Actively monitor infrastructure, databases, and customer environments.
• Analyze alerts, prioritize critical events, and take immediate corrective actions.
• Detect anomalies and proactively intervene before impacting services.
• Lead the resolution of critical and time-sensitive incidents (performance issues, replication failures, outages, security alerts).
• Conduct deep investigations and root cause analysis (RCA).
• Act as a key escalation point during your shift to ensure proper coordination across teams.
• Maintain clear communication and ownership during incidents, especially in high-pressure situations.
• Provide real-time guidance to team members during shifts.
• Support junior profiles in developing troubleshooting and incident management skills.
• Act as a referent and support pillar during complex situations.

Requirements

• 2+ years of experience in system administration.
• Strong experience in incident management, monitoring, and troubleshooting.
• Experience handling critical incidents autonomously is a strong plus.
• Operating Systems: Linux
• Databases: MySQL, MariaDB, PostgreSQL, Percona
• Monitoring & Observability: Prometheus, Grafana, ELK Stack
• Web Servers: Nginx, Apache
• Containers & Virtualization: Docker, Kubernetes

Benefits

• Working location: Remote full-time (9am – 5pm VNT)
• Salary range: Up to USD 1,400 gross

Location: Vietnam

Skills: