Virtual Assistant - Asia
Join a dynamic remote team in the residential and consumer services industry, working full-time from home on a Monday to Friday (8-5 PST/CST/EST) schedule. This hybrid role offers a monthly compensation of $1,200 USD and involves a balanced mix of customer service (responding to inquiries, booking appointments, follow-ups) and administrative support (document preparation, data entry, reporting, internal system management). You'll play an essential part in ensuring seamless operations and high customer satisfaction while supporting sales and management.
Candidates should have 2+ years' experience in customer service and/or admin roles, C1/C2 English proficiency, strong organizational skills, and the ability to multitask independently. Familiarity with RingCentral, Zoom, Google Workspace, and CRM/ATS software (like Workable or HubSpot) is a plus. A professional remote setup and an introductory video are required for application.
Location: Remote (Work from Home)
Schedule: 8-5 Mon-Fri (PST;CST;EST)
Compensation: $1,200 USD per month
We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.
ROLE DEFINITIONWe are looking for a full-time Virtual Assistant with a hybrid focus: 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.
WHO ARE WE LOOKING FORA professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.
RESPONSIBILITIES1. Customer Service (50%)
- Respond to customer inquiries via phone, email, SMS, and live chat.
- Qualify potential clients using provided scripts and document lead information in the CRM.
- Schedule and confirm appointments, ensuring optimized calendar coordination.
- Manage follow-ups with customers, including feedback collection and review requests.
2. Administrative Support (50%)
- Support sales staff with document preparation, data entry, and reporting.
- Follow up on outstanding tasks and ensure deadlines are met.
- Assist with managing internal systems (CRM, spreadsheets, task trackers).
- Provide ad-hoc support to management, including research and preparing reports.
- High school diploma or equivalent; further education preferred.
- 2+ years of experience in customer service and/or administrative support.
- Excellent communication (C1/C2 English required).
- Strong organizational skills and ability to multitask effectively.
- Comfortable being on the phone and engaging with customers.
- Desirable: Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (e.g., Workable, HubSpot).
- Professional remote setup and reliable internet.
- Strong Zoom presence and professional communication.
- Must be able to balance client interactions with administrative duties.
- Introductory video submission required as part of the hiring process.
Similar Jobs
