Customer Care Consultant
HBX, a global e-commerce platform specializing in fashion and lifestyle, is hiring a Customer Service Associate based in Ho Chi Minh City. This is a full-time position supporting customers across multiple channels with a strong focus on delivering high-quality service and maintaining professionalism. You’ll work closely with teams across the business, manage customer service documentation, and assist with ad-hoc tasks as needed. The company offers a dynamic, internationally-oriented work environment and seeks team members who are passionate about customer satisfaction.
The ideal candidate has a degree or diploma, and prior customer service experience, ideally in e-commerce. Strong fluency in both Chinese and English (spoken and written) is required. Familiarity with CRM and Live Chat tools is preferred, along with excellent communication, organization, and time management skills. Must be proficient with MS Office and Google Drive and available to work weekends, during busy periods, and on public holidays.
Applicants must be legally eligible to work in Vietnam. To apply, submit a cover letter, resume, and expected salary. HBX is committed to data privacy and will use personal information exclusively for recruitment purposes.
Responsibilities:
- Provide exceptional service across multi-channels for all customer communications.
- Handle cases with a high level of professionalism and customer centric mindset.
- Actively manage customer service related documents for internal tracking and cross team awareness.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Support reporting manager with ad-hoc tasks and duties.
Requirement:
- Degree, High Diploma or Associate Degree holder.
- Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
- Fluent in Chinese and English for both spoken and written communication.
- Experience with CRM, Case Management, Live Chat tools is preferred.
- Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management.
- Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
- Ability to multi-task and troubleshoot.
- Proficient in basic administrative office suite software e.g. MS Office, Google Drive.
- Available to work during the weekend, busy periods and/or public holidays.
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