Technical Support Engineer (Part-Time, Weekend & Holiday Shift)

September 18, 2025

Open

Location

Vietnam

Occupation

Part-time

Experience level

Mid-level

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AI Summary

Vast.ai, a leading cloud computing marketplace for low-cost GPU rentals, is seeking a Remote Weekend Technical Support Engineer based in Vietnam. This part-time, remote role covers weekend and holiday daytime shifts (8 AM – 5 PM ICT) and involves providing technical support via email, chat, and phone. Core responsibilities include troubleshooting platform issues, collaborating with developers, updating documentation, and monitoring system performance. Compensation ranges from $8.50–$11.50/hour (base), $10–$13/hour (weekends), and $25–$35/hour (holidays), with full statutory benefits, paid leave, and reimbursement for approved expenses.

Candidates should possess a strong technical background, experience with Linux and cloud computing, and familiarity with AI, GPU technologies, and machine learning concepts. Fluency in English, excellent problem-solving and communication skills, and the ability to work independently are required. Experience as a Vast.ai user or host is highly preferred.

Join a dynamic, ambitious startup team passionate about democratizing access to AI computing. This flexible remote opportunity is ideal for those eager to support groundbreaking AI projects and work within a fast-paced environment.

About Us

At Vast.ai, we value creativity, energy, drive and teamwork. We are looking for talented people who share these values to join as we grow our team. Our vision is to widely distribute AI computing to reshape our future for the good of humanity. Come join us. If witnessing the birth of AGI excites you, we can’t wait to hear from you!

Vast.ai is a market based cloud computing platform focused on reducing the cost and friction of compute-intensive workloads, enabling anyone to easily leverage large-scale GPU liquidity. Vast.ai is the market leader for low cost GPU rentals. Our GPU marketplace powers AI projects and businesses all over the world.

About the Role

We're looking for a Remote Weekend Technical Support Engineer based in Vietnam to provide critical assistance to our clients on weekends and holidays. This remote position requires weekend and holiday shifts, to ensure our customers receive timely and effective support.

This is a part-time, remote position. This role specifically covers weekend and holiday daytime shifts (8 AM – 5 PM ICT).

Vast.ai users or hosts preferred.

Key Responsibilities

Provide technical support to customers via email, chat, and phone
Troubleshoot and resolve issues related to our GPU rental platform
Collaborate with the development team to escalate and address complex technical problems
Maintain and update support documentation
Monitor system performance and report any irregularities
Participate in on-call rotations to ensure 24/7 coverage

You Are

A self-starter comfortable working in a fast-paced, dynamic environment
Adaptable and willing to work flexible hours, including weekends
Detail-oriented with strong organizational skills
Passionate about AI and its potential to transform industries

To be successful as a Support Engineer, you should have a strong understanding of Linux, running AI workloads and general problem solving ability.

Qualifications

Strong technical background with experience in cloud computing, GPU technologies, or related fields
Excellent problem-solving and communication skills
Ability to work independently in a remote environment
Fluency in English
Experience with Linux operating systems
Familiarity with AI, Vast.ai and machine learning concepts
Customer-oriented mindset with a passion for delivering exceptional service

Benefits

100% salary during probation period
Social, Health and Unemployment Insurance contributions
Annual leave as per regulations
Reimbursement for approved work expenses
Fully remote
Ambitious, fast-paced startup environment.

Pay

Base hourly rate: $8.50 – $11.50/hour (depending on experience)
Weekend rate: $10 – $13/hour (applies to all regular Saturday/Sunday shifts)
Holiday rate: 300% of base hourly (~$25 – $35/hour), as required by Vietnam labor law

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